Shipping & Returns

SHIPPING/RETURNS POLICIES

SHIPPING & DELIVERY
We make every effort to ship your order quickly. Please allow up to 2 weeks for delivery of items in stock. Backordered items will be shipped as soon as available. Domestic orders are shipped via UPS from Midlothian, Virginia. Items purchased with credit cards will be charged immediately. Please contact Customer Service with questions or orders with special instructions.

SHIPPING OPTIONS & COST
You will be given an opportunity at checkout to choose from a variety of UPS services. UPS Ground service is FREE. Actual shipping costs are calculated based on the weight of the items you are shipping, the service you are using, and the location to which you are shipping.

RUSH ORDERS: You must select the appropriate shipping method for your package to arrive on-time. Please refer to the UPS information below. Be sure to calculate BUSINESS DAYS ONLY (M-F) when calculating when your package will arrive. Orders ship from our office warehouse in Midlothian, VA.

INTERNATIONAL SHIPPING
Due to international tariffs and taxes often levied upon the gift recipient, Henry’s Backyard currently does not ship to Canada or International locations.

UPS GROUND SERVICE:
Delivery Monday-Friday to residential and commercial US addresses. Delivery is by the end of the business day.

UPS EXPEDITED SERVICES:
UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination. Destinations and Origins: All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii. Example: if your order ships out on Thursday it will be delivered on Friday by 10:30 am to most areas.

UPS Next Day Air Saver: Commercial Destinations: Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 noon, respectively. Residential Destinations: Next business day delivery by end of day. Destinations: Available to the 48 contiguous states. Not available to destinations where UPS Next Day Air delivery is committed by end of day. Example: if your order ships out on Thursday it will be delivered on Friday by 3pm to most areas.

UPS 2nd Day Air: Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Service Area Destinations and Origins: All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii. Example: if your order ships out on Thursday it will be delivered by the end of the day on Monday.

UPS 3 Day Select: Delivery by the end of the third business day. Service Area Destinations and Origins: The 48 contiguous states. Example: if your order ships out on Thursday it will be delivered by the end of the day on Tuesday.

RETURNS & UNDELIVERABLE PACKAGES POLICY
We guarantee our packages. If you or the recipient are unsatisfied please contact us within 5 business days of delivery to discuss replacement or refund. All refunded or replaced packages must be returned to Henry’s Backyard within 15 days of delivery. Please contact us by phone or email before you return your package.

Please ship returns to:
Henry’s Backyard / Returns Dept.
14241 Midlothian Turnpike
Suite 154
Midlothian, VA  23113-6500

Packages are shipped via UPS. You will receive email notification with your package tracking information. In the unlikelihood that a package is lost, the customer is not available to receive the package, or the package is refused, UPS will send an email notification to you. In addition, Henry’s Backyard makes every effort during the initial delivery process to notify the sender when a package is deemed undeliverable. Ultimately it is the responsibility of the customer to notify Henry’s Backyard regarding the handling of the returned package.

Returned packages will be held by Henry’s Backyard for 5 business days. Upon notification from the customer within (or before) the 5 day period, we will reship the package at the expense of the customer or we will refund the cost of the package minus shipping. A 15% restocking may be assessed for packages containing food or items opened or damaged by recipient. In the case that the customer does not contact Henry’s Backyard within the 5 day period, no refund will be issued.

IMPORTANT: Packages re-directed by UPS due to an incomplete or incorrect address may incur a $10 fee. Please verify your shipping address and be sure to include apartment numbers or building names where appropriate.